Total Transparency

At 99FM Tickets, we believe in total transparency. The price you see is the price you pay! All advertised prices already include:
• The ticket price
• Service fee
• Transaction fee
• Any other applicable charges

There are no surprises at checkout.

All-Inclusive Price Example
• Ticket for a Live Music Show:
• Advertised Price: 500 MT
• This value already includes ALL fees
• Total to Pay: 500 MT (exactly the price shown)

What's Included in the Price?
Each ticket includes these components:
• Ticket Value – The part that goes to the event organizer
• Service Fee – Covers our secure platform, customer support, and development
• Transaction Fee – Payment processing costs

Accepted Payment Methods
We accept all these methods for the same final price:
• M-Pesa
• e-Mola
• Debit/Credit Card
• Bank Transfer

Refund Policy
• Event Cancellation: Full refund of the amount paid (500 MT)
• Change of Mind: Refund according to the organizer's policy
• Technical Issues: Full refund when it is our responsibility

Benefits of Our System
• No surprises at checkout
• Easy comparison between events
• Total transparency from the start
• Clear budgeting for the customer

Frequently Asked Questions

Why don't you show the fee breakdown?
We believe in simplifying the customer experience. The final price is always clear with no unexpected additions.

Can I find out what the fees are?
Yes, organizers receive a detailed report. Customers can request this information via email.

Is the price really final?
Yes! The price shown on the event page is exactly what you pay.

Need Help?
For questions about pricing and fees:
• Email: bilhetes@99fm.co.mz
• Phone: +258 870009900
• WhatsApp: +258 870009900
• Hours: Monday to Friday, 8 AM to 6 PM